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FAQ

Who are Happysheds?

We are seasoned professionals with many years’ experience in the garden and leisure building industry.  We work with the market leaders of the best brands in the country.

 

How do I place my order?

You can either place your order online or call us.

 

Do the prices include VAT?

Yes. All prices are shown inclusive of VAT.

 

Are my details secure?

Yes.  Payment goes through to Lloyds Bank secure on-line payments.  We do not see any of your credit card information and neither do any of our suppliers.

 

Do we offer a price match service?

If you can find the same product cheaper elsewhere online, let us know and we will see what we can do.

 

When will my order be delivered?

Yes, all of our prices include VAT and all purchases must be made at the full price, including VAT. If you are a registered charity or otherwise eligible for VAT reduction or exemption on your purchase, please contact us with the appropriate confirmations and we will be happy to help you with the VAT rebateYes, all of our prices include VAT and all purchases must be made at the full price, including VAT. If you are a registered charity or otherwise eligible for VAT reduction or exemption on your purchase, please contact us with the appropriate confirmations and we will be happy to help you with the VAT rebate. Yes, all of our prices include VAT and all purchases must be made at the full price, including VAT. If you are a registered charity or otherwise eligible for VAT reduction or exemption on your purchase, please contact us with the appropriate confirmations and we will be happy to help you with the VAT rebate. Yes, all of our prices include VAT and all purchases must be made at the full price, including VAT. If you are a registered charity or otherwise eligible for VAT reduction or exemption on your purchase, please contact us with the appropriate confirmations and we will be happy to help you with the VAT rebate.

 

Can I ask for a quicker delivery?

It’s definitely worth contacting us.  All of our suppliers will do their absolute best to try and fit in with any special requests.

 

What is Tongue & Groove?

Tongue and Groove (T&G) is a smooth planed interlocking board.

 

What is OSB?

OSB (Oriented Strand Board) is an engineered wood-based panel consisting of strands of wood which are bonded together with a synthetic resin; the strands are pressed together in layers. In the outer layers strands are generally oriented longitudinally in line with the panel length, whereas in the middle layers strands generally lie in a cross wise direction.

Also known as sterling board, sterling OSB, aspenite, and smartply.

 

Are all products supplied with fixing kits, i.e. screws and nails etc?

Yes, all products are supplied with full instructions and necessary fixings for assembly, including felt and glazing.

 

What tools would you recommend I need for the assembly of your products?

For Timber Buildings we would recommend a hammer, screwdriver (preferably cordless with both a flat head and Philips bits), a drill and bits, Stanley knife, spirit level, a tape measure and step ladders. On some buildings a wood saw may be required.


Are buildings pre-treated?

The majority of Buildings are supplied with a factory base coat. The treatment used is only for protection during storage and it is recommended that you treat the building with a high quality preservative before assembly and at least annually thereafter.

Log Cabins are not treated.

 

What sort of base do I need to assemble my building on?

Your base must be firm and completely level, preferably constructed from concrete.  The fitting of windows and doors will be affected if your base is not firm and level.

 

Will I need planning permission or building regulations?

Different authorities have different requirements and we would recommend that you check with your local planning department especially if erecting a large building. However, as a general guide only: Planning Permission or Building Regulation approval is not normally required provided that: Sheds/Workshops/Summerhouses and Greenhouses do not cover more than half of the area of the garden; excluding the area occupied by the house.

It does not contain sleeping accommodation.

The floor area does not exceed 15 square metres.

At no point is it less than one metre from a boundary.

It is not more than 3m high for a flat roof, or 4m with a ridged roof.

Overall height from ground level to ridge must not exceed more than 2.5m within a 2m range of any boundary. A building with overall height exceeding 2.5m in height and placed within 2m of any boundary will require planning permission.

No part of it projects beyond any wall of the house that faces a road.

The building is for use only by those who occupy the house.

 

What if I receive any missing or damaged parts?

Call or email us and we will replace or exchange the item as a matter of urgency.

 

Are the products made using wood from well managed forests?

Yes.  We take our environmental responsibilities very seriously.  All companies on our website are independently accredited to FSC Chain of Custody Certification (Forest Stewardship Council).

The Forest Stewardship Council (FSC) promote environmentally appropriate, socially beneficial and economically viable management of the world's forests.

Also, that the world’s forests meet the social, ecological, and economic rights and needs of the present generation without compromising those of future generations.